Position Title: Visitor Services Coordinator  

Pay: $15.25 per hour

Number of positions available: 2

Reports to: Executive Director

Schedule: Up to 32 hours per week, Tuesday through Saturday between 9:30 AM–5:30 PM, with occasional evening shifts for events.

Salary Classification: PART TIME /HOURLY/ NON-EXEMPT

ABOUT THE COOS COUNTY HISTORICAL SOCIETY

Founded in 1891, the Coos County Historical Society is the second oldest historical society in Oregon. Through our mission and vision, we strive to create a better understanding of life in Coos County and Oregon’s South Coast, past and present, and our place in that life. We want everyone entering our door to feel ownership and to be inspired to share and build community around the museum.

POSITION SUMMARY

Coos History Museum seeks two (2) outgoing, energetic, and detail-oriented Visitor Services Coordinators. These positions focus primarily on front desk operations and museum store management, with some shared responsibilities in event/programming support, and marketing.

Front Desk and Visitor Experience:

·         Oversee opening and closing procedures of the museum.
·         Greet visitors, provide an introduction to the museum, and respond to questions or concerns.
·         Answer phones and direct calls to appropriate departments.
·         Receive and process reservations for tours, events, and programs while maintaining accurate records.
·         Record and analyze visitor numbers and trends.
·         Ensure the lobby and public areas are clean, organized, and welcoming.
·         Recruit, supervise, schedule, and train front desk and museum store volunteers.

Museum Store Operations:

• Process admissions, memberships, program sales, and store purchases.
• Track and manage inventory, including annual counts and restocking.
• Coordinate store budget, pricing, and product ordering.
• Arrange and manage consignment and vendor agreements.
• Merchandise and maintain store displays regularly.
• Troubleshoot and update the retail POS system with new products and services.
• Analyze sales data and prepare basic reports as needed.

Event & Rental Assistance:

• Assist with setup and breakdown of event spaces, including arranging furniture and decorations

• Coordinate with onsite staff and external vendors to facilitate smooth transitions between event setups.

• Serve as the primary point of contact during events, assisting clients and addressing concerns.

• Monitor event activities to ensure compliance with venue policies, procedures, and safety regulations.

• Manage inventory of event supplies and equipment, ensuring readiness for each event.

• Conduct docent-led tours and assist with educational programming.

•  Support membership events and administrative tasks related to member accounts.

• Collaborate with museum departments to plan and execute events and fundraisers.

Social Media and Marketing Assistance:

• Create and schedule engaging content for social media platforms.
• Help grow the museum’s online presence through increased followers and engagement.
• Monitor and respond to comments and messages promptly and professionally.
• Assist in analyzing social media and marketing campaign effectiveness.
• Support marketing campaigns by creating flyers, press releases, and promotional content.

 

QUALIFICATIONS AND EXPERIENCE:

• Minimum educational requirement: High School Diploma or equivalent.
• At least two years of customer service, retail, or clerical duties.
• Proficiency with point-of-sale (POS) systems and computer applications (Microsoft Office, email, scheduling tools).
• Strong interpersonal and communication skills with a friendly and professional demeanor.
• Ability to manage multiple tasks in a busy environment with attention to detail.
• Comfortable handling cash and basic financial transactions.
• Physical ability to lift up to 25 lbs. and assist with light event setup when needed.
• Availability to work a flexible schedule, including some evenings.
• Requires weekend work and occasional evenings for events.
• May require occasional off-site travel.
• Must have reliable transportation.
• Must pass a background check.

Benefits include: Paid time off; up to ten paid Federal Holidays off per year; free museum membership; program passes; 15% discount in museum store; professional development opportunities.

To Apply: Send resume and cover letter to director@cooshistory.org with Subject: Visitor Services Position

See our website for more information: www.cooshistory.org