Job Title: Visitor Services and Operations Associate
Where: Portland Chinatown Museum, 127 NW Third Avenue, Portland, OR 97209
When: Thursdays through Sundays, 10:30am to 4:30pm during Winter Hours and 11:30am to 5:30pm during Summer Hours, plus occasional evenings
Salary: 24 hrs per week at $16/hr (part-time)
The Portland Chinatown Museum is Oregon’s first museum about Chinese American history, art, and culture. Opened in 2018 in an historic building at NW Third Avenue and Davis Street, the Museum honors Portland Chinatown’s past, celebrates its present, and is helping to create its future. The permanent exhibition gallery features a 2,400 square foot exhibition Beyond the Gate: A Tale of Portland’s Historic Chinatowns, and two front temporary galleries serve as a venue for the work of contemporary Asian American artists in all media and as the site for storytelling about the immigrant experience, film series, lectures, and other public programs. The Portland Chinatown Museum is operated by the Portland Chinatown History Foundation, founded in 2014 by a group of Chinese American elders with deep roots in Portland’s Chinatown.
The Portland Chinatown Museum has an opening for a part-time Visitor Services and Operations Associate to support the Museum’s daily operations and visitor experience. This position will be a critical public-facing member of the Museum’s small staff, and will be supported by other staff, Board Members, Advisors, and volunteers making up the Museum team. The successful candidate will have a demonstrated experience and passion for customer service and operational efficiency, and will be knowledgeable about museums and/or nonprofit arts programs. This is a new position, with potential for advancement and full benefits as the Museum grows.
- Manage the front desk and provide exceptional customer service to visitors and volunteers.
- Proactively engage visitors and communicate knowledgeably and enthusiastically about exhibitions, events, and other Museum activities.
- Facilitate admission process for all visitors and utilize point-of-sale system to sell tickets, memberships, and museum store items. Process reservations for tours and tickets for special events.
- Implement processes and best practices for tracking, analyzing, and reporting on visitor attendance data.
- Update Museum website with visitor-related content and utilize social media platforms and email marketing software to promote Museum visitor engagement.
- Manage Museum inventory, inc. office supplies, brochures, store items, etc.
- Oversee Museum cleanliness, safety and security throughout the day.
- Perform all opening and closing duties as assigned, including securing the building and deactivating and activating alarms.
- Support staffing of Museum for onsite and offsite special events.
- Bachelor's degree, or its equivalent, and 1-2 years of museum or other nonprofit experience.
- Excellent communication and interpersonal skills, and record of dependability, timeliness, and good attendance.
- Experience with point-of-sale systems (Square), cash handling, and inventory management.
- Strong organizational skills with the ability to pay close attention to details and deadlines.
- Strong administrative skills and proficiency with computer applications including Microsoft Office, graphic design, photo editing, and familiarity with publishing platforms, social media, and website development.
- Comfortable and capable of thriving in an entrepreneurial environment.
- Ability to engage and work collaboratively with staff, volunteers, board members, donors, scholars, artists, and performers from diverse backgrounds.
- An appreciation for the shared values and goals of Diversity, Equity, and Inclusion throughout the organization.
- Knowledge of Asian American history, art and culture, and proficiency in Cantonese and Mandarin a plus.
To apply, please email email@example.com with the following:
- Cover letter expressing interest and qualifications for the position
- Contact information for 3 references