Position: Part-time Visitor Services Representative
Reports to: Visitor Services Manager
Employment Type: Part-Time Hourly (21-24 hours per week)
Compensation: $16.75 per hour
To Apply: Please submit your resume and cover letter to jobs@pittockmansion.org. Please include “Visitor Service Representative” in the subject line.
Application Deadline: August 15, 2022
Qualified candidate must complete background check prior to hiring
ABOUT PITTOCK MANSION:
Pittock Mansion is a 1914 historic house museum, operated by the Pittock Mansion Society. The premises include the mansion, the Gate Lodge and the Garage with beautiful gardens adjacent to the Pittock Vista Point. The mission of the organization is to inspire understanding and stewardship of Portland history through Pittock Mansion, its collections, and programs. Having grown to well over 100,000 annual visitors in recent years, Pittock Mansion is one of the top tourist destinations in Portland.
POSITION SUMMARY:
As part of Pittock Mansion’s dynamic Visitor Services Team, VSRs ensure quality guest experience, while being an active learner.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Greet and interact with visitors, volunteers, and delivery people
Answer phones, respond to callers’ requests, and refer calls
Sell admission, membership, and store items
Follow established cash-handling practices
Process reservations for tours
Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms
Maintain the visual integrity and security of the museum and store throughout the day
Staff and assist special events held inside museum
Light cleaning and maintenance of both museum, collections, and public areas
Enforce mansion policies and respond to visitors’ needs
Follow de-escalation best practices
Carry out other duties as assigned
QUALIFICATIONS, EDUCATION AND SKILLS REQUIREMENTS:
High level of customer service
Ability to interact with public, staff, and volunteers as a team member
Professional manner and appearance
Strong communication skills and attention to detail
Cash handling experience, preferably in a fast-paced environment
Record of dependability, timeliness, and good attendance
Ability to work weekends and occasional evenings and potentially pick up extra shifts as needed
Familiarity with and understanding of Point-of-Sale systems, and Microsoft Office programs, especially Outlook and Excel
Strong retail sales skills a plus
Flexibility and resilience to change
PHYSICAL ACTIVITIES/ENVIRONMENTAL CONDITIONS
Light to medium work that includes moving objects up to 30 pounds
Position may require remaining in a stationary position, often standing or sitting for prolonged periods
Position may require repeating motions that may include arms, wrists, hands, and/or fingers
Workstations may not be in a climate-controlled environment
Wearing of personal protective equipment (e.g. face covering, gloves) may be required.
Pittock Mansion Society is committed to a work environment in which all individuals are treated with dignity and respect. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discrimination practices.
